Marymead CatholicCare Canberra and Goulburn (MCCG), is committed to protecting and upholding the right to privacy of clients and participants, customers, staff, volunteers, students, Board members and others we deal within the provision of services, support and programs to the community. MCCG will comply with the obligations of all relevant legislation [including the Privacy Act 1998 (Cth) (Privacy Act) and associated Australian Privacy Principles (APPs).
Our people are bound by our Code of Conduct to respect and protect confidential information. MCCG is committed to respecting your privacy and protecting your rights with respect to your personal information. You may request a copy of our approach to managing your information by contacting the Privacy Officer at MCCG (see below for details).
MCCG may collect and hold the following types of personal information about you:
MCCG may also need to collect sensitive information about you. ‘Sensitive Information’ which can include information about your race or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of a profession or trade association, membership of a trade union or political association, sexual orientation or practices, criminal records or health information.
MCCG will only collect sensitive information about you, if you provide consent or the collection is permitted by the Privacy Act.
We collect personal information about you so we can:
MCCG will collect personal information directly from you. MCCG may collect your information when you:
MCCG may collect personal information about you from other sources. Examples of other sources that include, but are not limited to:
If you decide not to provide MCCG with personal information, we may not be able to:
MCCG will not collect personal information about you when you use its website except when you knowingly provide it, or as otherwise described below:
MCCG holds your personal information in formats (i.e. paper, electronic). MCCG treats all personal information as confidential. It will take reasonable steps to ensure personal information is protected from misuse, interference and loss and unauthorised access, modification and disclosure.
At MCCG protecting your information is important to us. That’s why we’re dedicated to ensuring that our systems, policies, and procedures comply with government legislation, accreditation and best practice.
MCCG uses and discloses your personal information to provide products and services to you which include:
MCCG may disclose personal information about you to third parties. We will not use or disclose the personal information we collect for a particular purpose for any other purpose without your consent, unless we are permitted to by law. We will not disclose your information to a third party, whether in Australia or overseas, without your consent.
MCCG will take all reasonable steps to ensure that any personal information it collects, uses or discloses is accurate, complete, up-to-date and relevant to MCCG’s functions or activities. If you believe that your personal information is not accurate, complete or up to date, you should contact the Privacy Officer (refer to contact details below).
You can access your personal information unless an exception in the Privacy Act applies. You can request access to your personal information at any time by contacting the Privacy Officer (refer to contact details below).
If you think that any personal information MCCG holds about you is incorrect, inaccurate, out- of-date, incomplete, irrelevant or misleading, you may request MCCG to correct the information by contacting the Privacy Officer (refer to details below).
MCCG will take all reasonable steps to correct that information to ensure that, having regard to the purposes for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
You have the option to remain anonymous, or to use a pseudonym when dealing with MCCG. However, this may limit the services and support that MCCG is able to provide you.
If you have any concerns in regard to how your personal and / or sensitive information has been managed by MCCG please contact the MCCG Privacy Officer:
Telephone: 02 6162 6100
In writing to:
PO Box 3167
Manuka ACT 2603
Visit: 51 Cooyong Street, Braddon ACT 2612
Email: [email protected]
If you are unable to achieve a satisfactory outcome, you can address the concern to the following:
Australia Human Rights Commission – can assist with resolving human rights concerns 1300 369 711
Office of the Human Rights Commissioner, ACT – works to resolve complaints and promotes rights – 02 6205-2222
Head of Agency – Contact the Archbishop of Canberra & Goulburn (or his delegate the Vicar General) on 02 6239-9811 or via email on [email protected] to discuss concerns relating to misconduct within MCCG
Human Services Registrar, Community Services Directorate, ACT – provides responsive regulation of service providers – 02 6207-5474
Fair Work Australia – provides free workplace relations advice to employees – 1300 845 036
ACT Police – 13 14 44
Office of the Australian Information Commissioner – 1300 363 992 or email: [email protected]